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Frequently Asked Questions




Q:   Online Consultation- all necessary information 
S:

Online consultations are a new idea in health care which enables patients to seek immediate online solutions to their problems. The patients do not undergo the traditional examination, but fill out the questionnaire which is later on thoroughly analyzed by the physician. If it is necessary, patients may consult with the physician using secure, online communicators. Although popularity of Online Consultation grows, it will never replace traditional examination done by your health care provider. There is however a certain number of diseases that may not require a personal examination and may be treated by "online physicians".

In order to come up to the Online Consultation standards and regulations our Online Pharmacy- Radio 13 net. fully cooperates with licensed and reputable physicians. In order to guarantee invariably high standards of pharmaceutical care “radio13. net” employ qualified, experienced and accomplished physicians. We offer the top quality drugs which will satisfy even the most demanding customer. We obtain our medicines from legitimate wholesalers and manufacturers.

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Q:   What happens when I place my order?  
S:
The system will transfer your offer to one of our licensed physicians. The physician will consider the information you have presented and decide whether the order is to be accepted or rejected.
If your order is successfully verified by our physician, he sends the prescription to the pharmacy, where the medicine is packed and shipped.

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Q:   What is your privacy policy? 
S:
We deeply care for your privacy and security. Be assured that our online order system provides the highest level of protection. All of our computers have regular security checks to make sure that our ordering system is highly protected. We make use of the latest Security encryption technology in order to secure your credit card information.

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Q:   What medicines do you sell? 
S:
The complete list of medication is accessible in the products catalogue. We do not sell controlled substances. Those drugs can not be sold via internet as they require prior physical examination. Valium, Lorazepam, Ativan, Diazepam, Clonazepam, Klonopin and others are controlled substances.

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Q:   Where are your physicians licensed? 
S:
We cooperate only with U.S. licensed physicians and pharmacies.

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Q:   Do you ship to P.O Boxes? 
S:
Sorry, we do not ship to P.O Boxes.

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Q:   Do I have to collect the parcel personally? 
S:
Yes, we ask for your personal signature.

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Q:   Do you ship to my state? 
S:
We are not allowed to ship the drugs to all states due to the regulations. Check whether we ship to your state in the order form.

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Q:   How will the parcel arrive? 
S:
All our medicaments are sent via FedEx, normally next day from receiving the order.

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Q:   What is your cancellation policy? 
S:
There is a possibility to cancel the order only before it has been sent or accepted by our physician. Otherwise, cancellation is impossible. Please refer to the current cancellation policy in the terms and conditions section of our order page for more information.

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Q:   What is your returns policy? 
S:
Due to FDA regulations, we are not allowed to refund or exchange prescription medication. Please refer to the current returns policy in the terms and conditions section of our order page for more information.

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Q:   Do you ship beyond the U.S. borders? 
S:
Sorry, we do not send the drugs beyond U.S. borders.

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This site provides you with access to genuine pharmaceutical products through regulated dispensing facilities and licensed physicans. We do not utilize facilities that dispense counterfeit or misbranded medications.